Refund policy

Refund Policy

Effective Date: 10 September 2026

Thank you for shopping with Geniouscollections (Laiba Malik's Genious Collection).

We want you to be satisfied with your purchase. Please read this policy before requesting a return or refund.

1. Return Window

We accept returns within 3 days of delivery.

To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags and accessories
  • Returned with your order number or proof of purchase

Items reported after 3 days of delivery will not be accepted, except where the product is damaged or defective.

2. Non-Returnable Items

The following cannot be returned unless they arrived damaged, defective, or incorrect:

  • Gift cards
  • Personalized or custom-made products
  • Items damaged due to misuse, mishandling, or normal wear

Sale items can be returned if they meet the conditions in Section 1.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery.

Please send:

  • Your order number
  • Clear photos of the parcel, packing, and product
  • A short description of the issue

We will arrange a replacement or refund as quickly as possible.

4. How to Request a Return

Contact us before sending anything back:

  • Phone / WhatsApp: +92 345 5933895
  • Email: support@geniouscollections.com

Do not return a product without approval. Unapproved returns may not be refunded.

5. Return Shipping

If the return is because of our error (wrong, damaged, or defective item), we will cover return shipping.

For all other approved returns, the customer pays return shipping.

Use a trackable courier. We cannot issue a refund until the item is received and inspected.

6. Refunds

Once we receive and inspect the returned item, we will confirm the refund status.

If approved:

  • Prepaid orders are refunded to the original payment method within 5–10 business days
  • COD orders are refunded by bank transfer or JazzCash / EasyPaisa after you share account details

7. Shipping Charges (Rs. 199)

The flat shipping charge of Rs. 199 is non-refundable, except when:

  • We sent the wrong item
  • The item arrived damaged or defective
  • We cancelled the order

There is no free shipping.

8. Refused or Unclaimed COD Orders

If a Cash on Delivery order is refused, cancelled after dispatch, or returned because the customer was unavailable:

  • Rs. 199 shipping is not refunded
  • A new Rs. 199 shipping charge applies if the order is sent again

9. Contact

  • Store: Geniouscollections
  • Phone / WhatsApp: +92 345 5933895
  • Email: support@geniouscollections.com
  • Business hours: Monday–Saturday, 9:00 AM – 9:00 PM (Pakistan Standard Time)