Privacy policy

Privacy Policy

Effective Date: 10 September 2026

This Privacy Policy explains how Geniouscollections (Laiba Malik's Genious Collection) collects, uses, and protects your information when you visit or order from geniouscollections.com.

By using our website, you agree to this policy. If you do not agree, please do not use the site.

1. Who We Are

  • Store: Geniouscollections
  • Website: https://geniouscollections.com
  • Phone / WhatsApp: +92 345 5933895
  • Email: support@geniouscollections.com
  • Country: Pakistan

2. Information We Collect

We collect information you give us and information collected automatically.

Information you provide:

  • Name
  • Mobile number
  • Email address
  • Delivery address, city, and postal code
  • Order notes
  • Payment or refund details (for prepaid orders or COD refunds)
  • Messages you send by WhatsApp, email, phone, or the contact form

Information collected automatically:

  • IP address and browser type
  • Device and pages visited
  • Date and time of visits
  • Items viewed, added to cart, or purchased
  • Cookies and similar tracking tools

3. How We Use Your Information

We use your information to:

  • Process and deliver orders, including Cash on Delivery
  • Contact you about your order by phone, SMS, WhatsApp, or email
  • Share your name, number, and address with the courier
  • Handle returns, replacements, and refunds
  • Prevent fraud and refused or fake orders
  • Improve the website and customer service
  • Send offers or new-product updates if you opted in
  • Measure advertising results

We do not sell your personal information.

4. Cash on Delivery and WhatsApp

For COD orders we use your name, mobile number, and address to confirm the order, dispatch it, and collect payment on delivery.

We may contact you on WhatsApp at +92 345 5933895 to confirm the address, share tracking, or support your order.

5. Payments

Prepaid payments are processed by Shopify and its payment partners. We do not store full card numbers on our own servers.

For COD refunds, we may ask for your bank, JazzCash, or EasyPaisa details only to send the refund.

6. Advertising and the Meta Pixel

Our website uses the Meta (Facebook) Pixel and related tools to:

  • Measure visits, add-to-cart, and purchases
  • Show you relevant ads on Facebook and Instagram
  • Improve campaign performance

Meta may collect information about your browser and activity on our site according to Meta’s own policies.

You can control ad cookies in your browser settings or through your Facebook/Instagram ad preferences.

7. Cookies

We use cookies to run the store, keep items in your cart, remember preferences, and understand site performance.

You can block cookies in your browser. Some features, including checkout, may not work properly if cookies are disabled.

8. Who We Share Information With

We share information only when needed to run the business:

  • Shopify — website, checkout, and store operations
  • Couriers — name, phone, and delivery address
  • Payment providers — to process prepaid payments or refunds
  • Meta / Facebook / Instagram — advertising and conversion tracking
  • WhatsApp — order confirmation and customer support
  • Professional advisers or authorities if required by law

9. Data Storage and Security

Your information is stored through Shopify and the tools named above. We take reasonable steps to protect it.

No website or transmission is 100% secure. Please do not send sensitive information by unsecured channels unless requested for a refund.

10. How Long We Keep Information

We keep order and customer information as long as needed to:

  • Fulfil orders and handle returns
  • Meet accounting and legal requirements
  • Prevent fraud and manage COD risk

You may ask us to delete your information, except where we must keep it by law or for an open order, refund, or dispute.

11. Your Choices

You may ask us to:

  • Access the personal information we hold about you
  • Correct inaccurate details
  • Delete your information where we are not required to keep it
  • Stop marketing messages

To make a request, contact support@geniouscollections.com or WhatsApp +92 345 5933895.

12. Children

This store is not directed at children under 13. We do not knowingly collect personal information from children.

13. Third-Party Links

Our site may link to Facebook, Instagram, TikTok, Snapchat, or other websites. Their privacy practices are not covered by this policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated effective date.

15. Contact

For privacy questions:

  • Store: Geniouscollections
  • Email: support@geniouscollections.com
  • Phone / WhatsApp: +92 345 5933895
  • Business hours: Monday–Saturday, 9:00 AM – 9:00 PM (Pakistan Standard Time)